Step

Action

1

Enter a heading for the issue.

2

Select a Priority from the list

3

Check that your email and contact phone number are correct. If not, enter the correct information.

4

Select a product from the list.

5

Tell us about the issue:

the menu/screen or option name

what you were attempting to do

what went wrong.

For example

An e-PAS client has submitted a PHDB extract which has been returned with rejections and they need to know how to fix the payer code.

6

Click .