SUPPORT: Frequently Asked Questions

1.What is ReferralNet?

ReferralNet is a solution that addresses the need for safe, reliable and efficient healthcare messaging. It provides quick, easy and compliant secure messaging of health information. Learn More

2.How much will it cost to use ReferralNet?

When you register for your free ReferralNet account, you get a 6-month free introductory trial.

After the 6-month period, cost to use ReferralNet is as follows: $5 per week, which includes 20 messages @ 25c per message

3.What do I need to get started?

The first step to using ReferralNet is registering for a ReferralNet account. The Register Function is easily accessible throughout the website. For assistance completing registration, please go to Online Help. It is easy to set-up. However, there are a few requirements to be able to use it. Learn More

4.What information do I need to provide during registration where will it be stored?

When you register for a ReferralNet account, the following information is required:

• User Name
• First Name
• Last name
• Display Name
• Valid Email Address
• Password

A Valid Email Address is the e-mail address that you used or will use for your HeSA certificate application. Refer to the HeSA Certificate Pre-Application Checklist for more information.

Registrations are maintained in a database in the ReferralNet hub. The user directory is maintained by Global Health/Working System systems engineers and support staff. For more information, please read the Privacy Statement.

5.How do I apply for my HeSA Certificate?

You can click here or go to the HeSA website for details on applying for your HeSA certificate. If you need assistance with your HeSA application, request for assistance can be made with Global Health Customer Support.

6.What do the terms PKI, Digital Certificate, Digital Keys, Secure Token & Smart Card all mean?

For a detailed explanation of all these terms (and others), please refer to the HeSA FAQs.

7.How secure is ReferralNet?

ReferralNet implements the recommendations of National E-Health Transition Authority (NEHTA) for secure e-health messaging and uses HeSA PKI encryption. Learn More

8.How do I send and receive messages?

To learn more about sending and receiving messages, please refer to Features Overview

9.Can I send a message to any health provider?

Yes. It is possible to send messages to a provider who has not yet registered for a ReferralNet account. However, it is essential that the provider has a valid HeSA Public Certificate and you know (or can obtain) their e-mail address.

When a message is successfully sent, the recipient receives a new message notification email. Unregistered recipients are automatically registered with ReferralNet to ensure they have immediate access to their messages. Automatically registered recipients can add/update their profile if they choose to.

10.How do I know if my contacts have a HeSA Certificate and how I do obtain it?

You do not need to search for the recipient's HeSA public certificate as ReferralNet seamlessly takes care of this on your behalf. During the send process, if the recipient's public certificate is not in your certificate store, then ReferralNet will automatically download the certificate from the HeSA Public Directory website. If the recipient does not have a valid HeSA certificate, the message cannot be sent using ReferralNet and you will be notified accordingly.

11.How can I get my contacts to use ReferralNet with me?

The Invite a Colleague function is easily accessible throughout the ReferralNet website. Click on this link and you will be asked to enter your contact's Name, Email Address and your Personal Message