Customer Support
Complete the relevant support form
Logging a ticket via a support form will ensure that our team has all the information they need to action your request. This is our preferred method of logging a support ticket.
You can visit the support pages of each of the brand’s websites.
MasterCare PAS
Visit the MasterCare support page.
MasterCare EMR
Visit the MasterCare support page.
MasterCare+
Visit the MasterCare support page.
ReferralNet
Please visit the ReferralNet support page.
PrimaryClinic
Please visit the PrimaryClinic website.
HotHealth
Please visit the HotHealth website.
Email support
If you’d like to contact our support team via email please send the details of your request to the relevant email address below:
Access support guides
Please visit our knowledge base to view online manuals or download patches and updates. You may need to request a login to view your product’s guides. If so, please email the relevant email address above.
Remote access
To allow remote access to your system, please download Team Viewer.