Customer Support

Our preferred method to log a support ticket is via your product’s online support form

Complete the relevant support form

Logging a ticket via a support form will ensure that our team has all the information they need to action your request. This is our preferred method of logging a support ticket.

You can visit the support pages of each of the brand’s websites.

MasterCare PAS

MasterCare EMR



Please visit the ReferralNet support page.


Please visit the PrimaryClinic website.


Please visit the HotHealth website.

Email support

If you’d like to contact our support team via email please send the details of your request to the relevant email address below:

Access support guides

Please visit our knowledge base to view online manuals or download patches and updates. You may need to request a login to view your product’s guides. If so, please email the relevant email address above.

Remote access

To allow remote access to your system, please download Team Viewer.

Support Service Level Agreement

View Global Health’s Support SLA

Contact us for more information