Customer Support

Our preferred method to log a support ticket is via your product’s online support form

Complete the relevant support form

Logging a ticket via a support form will ensure that our team has all the information they need to action your request. This is our preferred method of logging a support ticket.

You can visit the support pages of each of the brand’s websites or complete the form below.

MasterCare PAS

Visit the MasterCare support page or fill out the form below.


MasterCare EMR

Visit the MasterCare support page or fill out the form below.


MasterCare+

Visit the MasterCare support page or fill out the form below.


ReferralNet

Please visit the ReferralNet support page or complete the form below.


PrimaryClinic

Please visit the PrimaryClinic website or complete the form below.



HotHealth

Please visit the HotHealth website or complete the form below.



Email support

If you’d like to contact our support team via email please send the details of your request to the relevant email address below:

Access support guides

Please visit our knowledge base to view online manuals or download patches and updates. You may need to request a login to view your product’s guides. If so, please email the relevant email address above.

Remote access

To allow remote access to your system, please download Team Viewer.

Support Service Level Agreement

View Global Health’s Support SLA

Contact us for more information