Curious Minds Psychology Clinic

Scott Johnston, Psychologist

“As a sole practitioner Psychologist operating from my own practice, I wanted practice management software that was extremely versatile. I wanted to be able to record my clinical notes, collect outcomes, conduct assessments and allow for the billing of clients.

I had previously used MasterCare whilst consulting for a multi-disciplinary mental health facility comprising allied health professionals, general practitioners and psychiatrists, so I was interested in finding out how MasterCare could support me in my own private practice.

I like the way 
MasterCare has the capacity to be tailored to meet my individual practice needs. Whilst I currently operate as a sole practitioner practice, I like the way that MasterCare can grow with me as I grow my practice to include other practitioners. I only need MasterCare and not an array of software and further expense, for the different parts of the practice such as billing and clinical notes. 

Since deciding to use MasterCare in my practice I have received amazing support from my account manager. I can rest easy knowing that if an issue arises, it is dealt with promptly and any issues are communicated to me in an easy to understand way, and options are provided if possible.

I opted to set MasterCare up as a cloud based platform as it allows me the flexibility of seeing clients offsite, yet still being able to fully access everything I need. I can take my practice anywhere. The cloud based option has also saved me investing in hardware that can be expensive to maintain and expand.

MasterCare allows me to easily manage my client’s clinical and billing needs, providing my practice with a user friendly and secure interface that will grow with my practice.”

Wesley Mission

Adam Goss, Wesley Mission Business and Administration Manager

“The transition from our old PAS to MasteCare ePAS has been very smooth thanks to the Global Health team, who were very organised and thorough from planning up to going live. We can already see the impact of using MasterCare ePAS and online claiming. Our ability to now lodge claims electronically with private health funds and DVA streamlines and cuts processing time for us. We have been extremely happy with the process!

ACT Health

Katy Gallagher MLA, ACT Health Minister

“The results for Mental Health ACT are particularly pleasing as the Outstanding Achievement rating for its electronic health record – MHAGIC – recognises that it is now an industry leader. The assessors were impressed with Mental Health ACT’s recovery model and found it to be a superior service with enthusiastic and visionary senior management and excellent systems in place to ensure the safety and wellbeing of consumers, staff and visitors”

Adelaide Primary Health Network

Deb Lee, Chief Executive Officer

“We have found MasterCare contains everything that we need to ensure that we are able to capture all of our client data accurately. Our large team of clinicians find MasterCare easy to use and operate. Global Health have ensured that any modifications that we need to reflect changing reporting requirements are implemented seamlessly. As our suite of programs grows and our requirements for additional data accordingly, we have been very happy with the way we can integrate all of our client and program information into Mastercare EMR.”

Family Care Medical Services

Stuart Tait, Chief Executive Officer

“Global Health’s ReferralNet was considered the best fit for compliance to NeHTA standards and as a bonus, the only vendor able to incorporate our rich content patient reports. The savings from our current fax delivery system will pay for the capital cost of the Global service within 12 months and thereafter the returns get even better.”

Geelong Medical Imaging

David Williams, Practice Manager

ReferralNet ticked all the boxes for us. With the Division’s involvement, more GPs now have the capacity to receive electronic results and reports from us. It also provides an efficient audit trail. Each message has a timestamp associated with it. With our previous messaging provider, clients had no way of tracking messages except by calling GMI. We had to regularly resend reports that have been sent, essentially adding unnecessary helpdesk service costs.”

Frankston Private Day Surgery

Pauline Cleary, Administration

“Frankston Private Day Surgery now promotes its business through the HotHealth website organised by the team at Global Health. We have found their service to be outstanding. I can ring through changes to the website and they either give very easy instructions on how to adjust the site, or more often, make the appropriate changes on our behalf. 

“The website is very successful as it’s used daily by our patients who are able to download admission forms and instructions on how to fast and what preparations are required for their procedure. It is also used to answer various FAQ questions about our service and inform patients about the various services offered at FPDS.

“I highly recommend Global health and the HotHealth team. It has given us a final product that we are proud to use, matched with outstanding support.”

Conduit Health

Gregory Sam, Psychiatrist 

“I have found the MasterCare EMR system meets every need of my new practice and startup telepsychiatry company. I am very pleased with the functionality and complete package that MasterCare offers, making everything efficient and easy to use. In particular, the scheduling and billing modules of MasterCare make the running of my business efficient and easy. I also like how multiple users can enter data and have access to patient notes very easily. This also is very useful for data auditing purposes, as well as quick and easy access to information for potential research purposes.

I am extremely happy with the level of service provided to me from Global Health. Staff have been very friendly, available, and very helpful in troubleshooting and solving any issues which arise. They have taken the time to explain issues to me, and also work through any troubleshooting necessary. I can’t recommend Global Health and MasterCare highly enough for mental health practices, startup psychiatry or medical practices, and other applicable settings.”

Pulse Health

Peter Mangles, Chief Executive Officer

“Global Health offered a suite of products (ePAS with e-switch & ReferralNet Claims and MasterCare EMR with ReferralNet Messaging that could support our vision for Westmead. One of our main objectives was ensuring a smooth patient journey within the hospital. We now have an efficient system that allows us to capture patient information from the time of admission to discharge, and have that information available to administrative staff, clinicians and clinical staff.”

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