Services including alcohol and other drugs, disability, post-acute care, community care, mental health services and community rehabilitation can all use Global Health’s software.
Our solution for community health services would see a shared electronic client record across multiple specialties and care teams. MasterCare EMR and MasterCare+ allow for the delivery of multiple programs and services. Specifically, our software will assist with relieving common issues seen with:
Community health services will also see benefit from using Dashboards as a Service (DaaS), ReferralNet, HotHealth and Lifecard. This technology will help with providing insights, secure transfer of information, providing services via remote means and adding additional value to the client journey.
Then used together, the products outlined below form a Global Health software solution for community health.
MasterCare EMR is the most suited electronic medical record for community health services and organisations due to the multi-disciplinary and team based configuration. We have a proven track record for supporting organisations deliver Federal and State programs and services such as NDIS, HACC and CHSP. The ability to accurately report on outcomes is something that sets MasterCare EMR apart. The software also has a comprehensive range of practice management tools for appointments, billing and more.
MasterCare+ gives service providers flexibility and accessibility in managing their services and processes from anywhere. Care teams have access to built-in secure message delivery, clinical document management, client records and client engagement features.
For larger services, MasterCare+ can also provide Referral Management functionality for the efficient and effective management of your referral workflows.
ReferralNet secure messaging is our technology for providers in community health settings to securely send and receive documents like eReferrals, letters, results and more. Compliant with Australian standards, secure messaging is not only secure but improves business productivity and patient outcomes by reducing the need for the re-keying of data, therefore minimising transcription errors.
HotHealth is our digital engagement platform designed for health services. Giving community services a digital doorway for clients to access their services, the software helps relieve multiple pain points surrounding engagement. Specifically, the tool gives your clients a place to book appointments online, join scheduled video consultations and complete patient forms online.
Global Health’s consumer application. Lifecard is a personal health record (PHR) for health consumers to securely store and access their health information anywhere, anytime, on any device. Key medical records, observations and measurements can be monitored and tracked to encourage positive behaviour change; empowering individuals to pro-actively maintain their wellness and manage health outcomes. It is particularly valuable for consumers with lifelong conditions and Noncommunicable Diseases (NCDs).
We have found MasterCare contains everything that we need to ensure that we are able to capture all of our client data accurately. Our large team of clinicians find MasterCare easy to use and operate. Global Health have ensured that any modifications that we need to reflect changing reporting requirements are implemented seamlessly. As our suite of programs grows and our requirements for additional data accordingly, we have been very happy with the way we can integrate all of our client and program information into Mastercare EMR.
We took on Global Health’s PAS system at a very stressful time when we were relocating. We needed it to be easy to use, efficient and up-to-date, with room to move. We have found that to be the case, especially with the additions of a Patient Portal and SMS messaging. These additions have been a real time-saver and therefore, cost saver. The team have been very attentive to our needs and requirements, there has been nothing that they haven’t tried to accommodate for us. All the team are very easy to deal with and any requests are dealt with promptly and efficiently.
We appreciate the service and quality assistance given by Global Health over the years. We have no hesitation to refer Global Health’s quality service to other practices. We give a 5-star rating to the service they provide. Thank you to Global Health for their help and support.
The results for Mental Health ACT are particularly pleasing as the Outstanding Achievement rating for its electronic health record – MHAGIC – recognises that it is now an industry leader. The assessors were impressed with Mental Health ACT’s recovery model and found it to be a superior service with enthusiastic and visionary senior management and excellent systems in place to ensure the safety and well-being of consumers, staff and visitors
Since deciding to use MasterCare in my practice I have received amazing support from my account manager. I can rest easy knowing that if an issue arises, it is dealt with promptly and any issues are communicated to me in an easy to understand way, and options are provided if possible. I opted to set MasterCare up as a cloud based platform as it allows me the flexibility of seeing clients offsite, yet still being able to fully access everything I need. I can take my practice anywhere. The cloud based option has also saved me investing in hardware that can be expensive to maintain and expand. MasterCare allows me to easily manage my client’s clinical and billing needs, providing my practice with a user friendly and secure interface that will grow with my practice.
Using Lifecard within the Club’s community will not only enable trainers to better manage the health of our players, but it will also provide players a tool they can use to manage their own health from a Football and Netball perspective and their general health outside of the club. The ability for a player to share their record with not only trainers, but also their Next Of Kin, is a huge benefit for our community. We take player well-being very seriously at this club, and to be at the forefront of medical innovation in our league is a big step forward for us.
The transition from our old PAS to MasterCare PAS has been very smooth thanks to the Global Health team, who was very organised and thorough from planning up to going live. We can already see the impact of using MasterCare PAS and online claiming. Our ability to now lodge claims electronically with private health funds and DVA streamlines and cuts processing time for us. We have been extremely happy with the process!
Global Health continues to offer great service and support for a product that suits our needs. With constant changes in the health care field, you need a software supplier that does more than respond, but actually lead best practice and move ahead of their peers on providing a great product.
We feel like we get a personalised service. We have been able to make changes to the software to suit our purposes and any troubles have been dealt with promptly and professionally.