Hospitals

Software solutions supporting hospitals

Global Health provides hospitals and health services with technology and software from pre-admission through to discharge.

A Global Health solution for private and public hospitals has software suitable for all elements of a patient journey being implemented. MasterCare PAS enables a digital journey for each patient, in hospitals of any size or complexity. Specifically, our software will assist with relieving common issues seen with:

  • Patient records
  • Medicare and Private Health Fund billing
  • Admission, transfers, leave and discharge processes
  • Alerts and allergies
  • Theatre and bed management
  • Appointments and scheduling
  • Statutory and regulatory reporting for all Australian states

Hospitals of any size will also see benefit from adding technology such as ReferralNet, MasterCare+, HotHealth and Lifecard to their solution. These additions will help with the secure transfer of data and information for Australian providers, adhering to standards for discharge summaries, collecting admission data via online forms and adding additional value to the client journey.

Hospitals can use any of the below Global Health products to build their ideal solution.

Global Health provides hospitals and health services with software to connect clinicians and consumers, streamlining the patient journey.

MasterCare-Logo

Hospital management and patient records

MasterCare

MasterCare PAS is our Patient Administration System used in a variety of hospital settings, from private and public hospitals as well as rehabilitation centres, surgeries and outpatient clinics.

The system enables improved patient flow and hospital operations with comprehensive bookings management, reporting services and financial claiming in a single system. The system interfaces with Medicare and health funds for insurance eligibility checks and claiming; it has the ability to integrate with financial systems and other third party systems (available upon request).

MasterCare+ Brand Logo

MasterCare+

MasterCare+ has several SaaS product variations suitable for hospital services. MasterCare+ can cater for a comprehensive referral management process, that covers inbound referrals and triage. The product can also be enabled for discharge summaries, with MyHealthRecord integration enabled. Visit our MasterCare website to find out more about the different packages that might be suitable for your hospital.

ReferralNet brand logo

Data transfer and information exchange

ReferralNet

ReferralNet secure messaging is our technology for mental health service providers to securely send and receive documents like eReferrals, letters, results and more. Compliant with Australian standards, secure messaging is not only secure, but improves business productivity and patient outcomes by reducing the need for the re-keying of data, therefore minimising transcription errors.

e-switch brand logo

e-switch

Our e-switch is a middleware software to exchange data externally, internally and between different software systems.

Use e-switch to connect ReferralNet Secure Messaging to your PAS or other incompatible software and for patient data sharing for better patient outcomes.

HotHealth brand logo

Client engagement and experience

HotHealth

HotHealth is our go-forward digital engagement platform designed for health services. The SaaS platform helps relieve multiple pain points surrounding engagement. Specifically, the tool gives your patients a place to book appointments online, join scheduled video consultations and complete patient forms online; including pre-admission forms.

Patient Portal

Patient Portal is an online portal to easily capture patient data digitally via an online form prior to admission. It eliminates the need for staff to re-key critical information from patients, and all data is stored in your database.

Lifecard brand logo

Lifecard

Lifecard is a personal health record (PHR) for health consumers to securely store and access their health information anywhere, anytime, on any device. For hospitals, it is particularly valuable to have patients track key medical records, observations and measurements after discharge.

Our software and technology supports organisations and services across Australia

  • We feel like we get a personalised service. We have been able to make changes to the software to suit our purposes and any troubles have been dealt with promptly and professionally.

    Perinatal and Infant Mental Health Specialist

  • Using Lifecard within the Club’s community will not only enable trainers to better manage the health of our players, but it will also provide players a tool they can use to manage their own health from a Football and Netball perspective and their general health outside of the club. The ability for a player to share their record with not only trainers, but also their Next Of Kin, is a huge benefit for our community. We take player well-being very seriously at this club, and to be at the forefront of medical innovation in our league is a big step forward for us.

    Glen Eira Club

  • The transition from our old PAS to MasterCare PAS has been very smooth thanks to the Global Health team, who was very organised and thorough from planning up to going live. We can already see the impact of using MasterCare PAS and online claiming. Our ability to now lodge claims electronically with private health funds and DVA streamlines and cuts processing time for us. We have been extremely happy with the process!

    Wesley Mission Hospital

  • Global Health continues to offer great service and support for a product that suits our needs. With constant changes in the health care field, you need a software supplier that does more than respond, but actually lead best practice and move ahead of their peers on providing a great product.

    Community Health

  • We appreciate the service and quality assistance given by Global Health over the years. We have no hesitation to refer Global Health’s quality service to other practices. We give a 5-star rating to the service they provide. Thank you to Global Health for their help and support.

    Family Medical Practice

  • We took on Global Health’s PAS system at a very stressful time when we were relocating. We needed it to be easy to use, efficient and up-to-date, with room to move. We have found that to be the case, especially with the additions of a Patient Portal and SMS messaging. These additions have been a real time-saver and therefore, cost saver. The team have been very attentive to our needs and requirements, there has been nothing that they haven’t tried to accommodate for us. All the team are very easy to deal with and any requests are dealt with promptly and efficiently.

    Pennant Hills Day Surgery

  • The results for Mental Health ACT are particularly pleasing as the Outstanding Achievement rating for its electronic health record – MHAGIC – recognises that it is now an industry leader. The assessors were impressed with Mental Health ACT’s recovery model and found it to be a superior service with enthusiastic and visionary senior management and excellent systems in place to ensure the safety and well-being of consumers, staff and visitors

    ACT Health Minister

  • We have found MasterCare contains everything that we need to ensure that we are able to capture all of our client data accurately. Our large team of clinicians find MasterCare easy to use and operate. Global Health have ensured that any modifications that we need to reflect changing reporting requirements are implemented seamlessly. As our suite of programs grows and our requirements for additional data accordingly, we have been very happy with the way we can integrate all of our client and program information into Mastercare EMR.

    Adelaide Primary Health Network

  • Since deciding to use MasterCare in my practice I have received amazing support from my account manager. I can rest easy knowing that if an issue arises, it is dealt with promptly and any issues are communicated to me in an easy to understand way, and options are provided if possible. I opted to set MasterCare up as a cloud based platform as it allows me the flexibility of seeing clients offsite, yet still being able to fully access everything I need. I can take my practice anywhere. The cloud based option has also saved me investing in hardware that can be expensive to maintain and expand. MasterCare allows me to easily manage my client’s clinical and billing needs, providing my practice with a user friendly and secure interface that will grow with my practice.

    Psychologist

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