Mental Health

Comprehensive mental health software

Our products allow mental health service providers to have a single client record across multiple teams, programs and services.

A Global Health solution for mental health providers would see a centralised client record with tools specific to psychologists, psychiatrists and other specialisations in the care team. MasterCare EMR and MasterCare+ allow for the delivery of multiple programs and services. Specifically, our software will assist with relieving common issues seen with:

  • Practice management
  • Shared electronic medical records
  • Billing and invoicing
  • Appointment scheduling
  • Client assessments
  • Risk identification
  • Reporting

Mental health care providers will also see benefit from adding technology such as ReferralNet, HotHealth and Lifecard to their solution. These additions will help with the secure transfer of data and information for Australian providers, providing services via remote means and adding additional value to the client journey.

View our products suitable for mental health services below with some more information about their capabilities. The products outlined can work alongside each other to achieve an all encompassing solution.

MasterCare-Logo

Practice management and client records

MasterCare

MasterCare EMR is our electronic medical record built specifically for mental health care. The software is designed for the multi-disciplinary, team-based care seen in mental health services. We have a proven track record for supporting health professionals in management plans, outcome measures and delivering Federal and State mental health and drug and alcohol programs. The ability to accurately report on outcomes is something that sets MasterCare EMR apart. The software also has a comprehensive range of practice management tools for appointments, billing and more.

MasterCare+ Brand Logo

MasterCare+

MasterCare+ has several product variations suitable for mental health service providers. MasterCare+ for Allied Health can be used by multi-specialty teams with the flexibility and accessibility to manage services and client records from anywhere, anytime, anyplace. MasterCare+ provides online access to key practice management, client record, patient engagement and secure message delivery features, and has the ability to add on additional capabilities such as outcome measures, episodes and occasions of service.

For larger mental health services, MasterCare+ can also provide Referral Management functionality for the efficient and effective management of your referral workflows.

PrimaryClinic

PrimaryClinic

PrimaryClinic Practice and PrimaryClinic Medical support health specialists such as psychiatrists in storing patient records and prescribing appropriate medication. The software is popular among many Australian specialists.

ReferralNet brand logo

Data transfer and information exchange

ReferralNet

ReferralNet secure messaging is our technology for mental health service providers to securely send and receive documents like eReferrals, letters, results and more. Compliant with Australian standards, secure messaging is not only secure but improves business productivity and patient outcomes by reducing the need for the re-keying of data, therefore minimising transcription errors.

HotHealth brand logo

Client engagement and experience

HotHealth

HotHealth is our digital engagement platform designed for health services. Giving mental health services a digital doorway for clients to access their services, the software helps relieve multiple pain points surrounding engagement. Specifically, the tool gives your clients a place to go to book appointments online, join scheduled video consultations and complete patient forms online.

Lifecard brand logo

Lifecard

Global Health’s consumer application. Lifecard is a personal health record (PHR) for health consumers to securely store and access their health information anywhere, anytime, on any device. Key medical records, observations and measurements can be monitored and tracked to encourage positive behaviour change; empowering individuals to proactively maintain their wellness and manage health outcomes. It is particularly valuable for consumers with lifelong conditions and Noncommunicable Diseases (NCDs).

Our software and technology supports organisations and services across Australia

  • We have found MasterCare contains everything that we need to ensure that we are able to capture all of our client data accurately. Our large team of clinicians find MasterCare easy to use and operate. Global Health have ensured that any modifications that we need to reflect changing reporting requirements are implemented seamlessly. As our suite of programs grows and our requirements for additional data accordingly, we have been very happy with the way we can integrate all of our client and program information into Mastercare EMR.

    Adelaide Primary Health Network

  • We took on Global Health’s PAS system at a very stressful time when we were relocating. We needed it to be easy to use, efficient and up-to-date, with room to move. We have found that to be the case, especially with the additions of a Patient Portal and SMS messaging. These additions have been a real time-saver and therefore, cost saver. The team have been very attentive to our needs and requirements, there has been nothing that they haven’t tried to accommodate for us. All the team are very easy to deal with and any requests are dealt with promptly and efficiently.

    Pennant Hills Day Surgery

  • The transition from our old PAS to MasterCare PAS has been very smooth thanks to the Global Health team, who was very organised and thorough from planning up to going live. We can already see the impact of using MasterCare PAS and online claiming. Our ability to now lodge claims electronically with private health funds and DVA streamlines and cuts processing time for us. We have been extremely happy with the process!

    Wesley Mission Hospital

  • Using Lifecard within the Club’s community will not only enable trainers to better manage the health of our players, but it will also provide players a tool they can use to manage their own health from a Football and Netball perspective and their general health outside of the club. The ability for a player to share their record with not only trainers, but also their Next Of Kin, is a huge benefit for our community. We take player well-being very seriously at this club, and to be at the forefront of medical innovation in our league is a big step forward for us.

    Glen Eira Club

  • Since deciding to use MasterCare in my practice I have received amazing support from my account manager. I can rest easy knowing that if an issue arises, it is dealt with promptly and any issues are communicated to me in an easy to understand way, and options are provided if possible. I opted to set MasterCare up as a cloud based platform as it allows me the flexibility of seeing clients offsite, yet still being able to fully access everything I need. I can take my practice anywhere. The cloud based option has also saved me investing in hardware that can be expensive to maintain and expand. MasterCare allows me to easily manage my client’s clinical and billing needs, providing my practice with a user friendly and secure interface that will grow with my practice.

    Psychologist

  • Global Health continues to offer great service and support for a product that suits our needs. With constant changes in the health care field, you need a software supplier that does more than respond, but actually lead best practice and move ahead of their peers on providing a great product.

    Community Health

  • We appreciate the service and quality assistance given by Global Health over the years. We have no hesitation to refer Global Health’s quality service to other practices. We give a 5-star rating to the service they provide. Thank you to Global Health for their help and support.

    Family Medical Practice

  • The results for Mental Health ACT are particularly pleasing as the Outstanding Achievement rating for its electronic health record – MHAGIC – recognises that it is now an industry leader. The assessors were impressed with Mental Health ACT’s recovery model and found it to be a superior service with enthusiastic and visionary senior management and excellent systems in place to ensure the safety and well-being of consumers, staff and visitors

    ACT Health Minister

  • We feel like we get a personalised service. We have been able to make changes to the software to suit our purposes and any troubles have been dealt with promptly and professionally.

    Perinatal and Infant Mental Health Specialist

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