Global Health Limited (Global Health) respects your right to privacy.
The Australian Privacy Principles established by the Privacy Act 1988 (Cth) apply to Global Health of Level 2, 696 Bourke Street Melbourne, Victoria, 3000, Australia.
Information is requested from our users in order to provide and deliver better services and solutions to our clients, and prospective clients.
We may request, collect and/or hold the following types of personal information from you if you are our client (or use the services of our clients) in order to conduct our business:
We primarily hold personal information relating to clients for the following purposes:
From time to time employees of Global Health (and third parties with whom we engage) may have access to personal health records by reason of a Global Health product or service which you, or your healthcare provider utilises (for example, due to the use of our patient administration software, electronic management record software, secure messaging delivery system or electronic health record systems).
Due to the national and international scope of its operations, Global Health also use a third-party offshore team to help provide a support service to you if you are our client or use the services of our clients. Whilst it is not reasonably practicable to list all of the countries where Global Health may use a third-party offshore team, the countries in which such teams are likely to be located include, but are not limited to, the Philippines and Vietnam.
Whilst the data in Global Health’s software products is stored in Australia, the offshore team may need to access this data, which may include your personal information, when they provide support to you.
Please note that if Global Health’s offshore team handles your personal information in a manner which is inconsistent, or does not comply, with the Australian Privacy Principles:
If you proceed to submit your personal information, you are consenting to the transmission, disclosure, storage and access of your personal information by those third parties in overseas jurisdictions. Australian Privacy Principle 8 which ordinarily obliges Global Health to take reasonable steps to ensure that overseas recipients of your information do not breach the Australian Privacy Principles (except Principle 1) will not apply.
If you provide your consent and subsequently elect to withdraw it, please submit a written request to Global Health’s Compliance Officer at:
If you do nothing during your visit but browse through our Site(s) or download information, our system will automatically gather and store certain anonymous information that cannot be linked to a specific individual. This information does not identify you personally and is used in an aggregate way to help us improve our Sites and tell us the number of visitors to our Sites each day. Our Web server automatically collects and records the following information:
We offer the following services, which collect and transfer information from other programs that we operate:
Internal transfers of personal information
A number of our products are made available to you either directly by us or by third party healthcare providers.
The personal information stored or collected in those products (e.g. MasterCare) is collected by us directly or in some circumstances transferred to, or by us, to other products within our range that you subscribe to (e.g. LifeCard®).
Global Health tracks user traffic patterns throughout all of our Sites. However, we do not correlate this information with data about individual users. Global Health does break down overall usage statistics according to a user’s domain name, and browser type, by reading this information from the browser string (information contained in every user’s browser).
We use tracking information to determine which areas of our Sites users like, and don’t like, based on traffic to those areas. We do not track what individual users read, but rather how well each page performs overall. This helps us continue to build a better service for you. We track search terms entered in the Search function as one of many measures of what interests our users, but we do not track which terms a particular user enters.
For the purposes of this section 6, HealthKit Information means your health and fitness data:
Global Health may access, disclose and use one or more categories of HealthKit Information, provided that you consent to us doing so for that particular category of HealthKit Information. For example, you could choose to share your body temperature with our LifeCard® application, but not your blood pressure. We store your HealthKit Information to assist you in managing your health conditions and / or to allow our clients to provide health services to you.
You can change the categories of HealthKit Information that are shared with Global Health from time to time within the relevant Apple Inc. application (e.g. Apple Health) on your iPhone, Apple Watch or other device.
You can withdraw your consent to Global Health’s use of your HealthKit Information at any time within the relevant Apple Inc. application (e.g. Apple Health) on your Apple iPhone, watch or other device. Withdrawing your consent will not prevent you from using the LifeCard® application, however some of its functionality will be disabled or diminished.
We will only disclose personal sensitive information with your consent.
Your non-sensitive personal information may be shared with third party organisations with whom we engage, such as marketing agencies, advertisers, sponsors, partners, health and other agencies, technology solution providers that comply with applicable laws or valid legal process to protect the personal safety of our users.
Except where necessary to provide subscriber-based services to our clients, we do not rent, sell, exchange or provide any of your personal information to third-party organisations for a fee.
We will allow your sensitive personal information to be shared with third party individuals and organisations only where you or your authorised delegate(s) have specifically allowed those third parties to access your sensitive information via our web-based products which have such functionality.
All Global Health employee and contractor agreements include a confidentiality undertaking on commencement of their employment or engagement.
Global Health maintains back-up records. Where you request the deletion of personal information from our records, it is not practical, and Global Health will not remove or delete all your information, from all data back-ups.
Global Health Sites do not usually feature information and services of interest to children 13 years of age and under.
We use “cookies” to provide customisable and personalised services to visitors of Global Health Sites.
Global Health operates a secure data network(s) protected by industry standard firewall and password protection systems. We have appropriate security measures in place in our physical facilities to protect against the loss, misuse, or alteration of information that we have collected from you at our Sites. Our security and privacy policies are periodically reviewed and enhanced as necessary and only authorised individuals have access to the information that you provide.
We will only record your email address if you send us a message, you subscribe to a mailing list or alert service or you include it in any of your Global Health accounts. Your personal information will be added to our mailing list(s) when you opt in or register to receive our electronic communications.
Requests for access to, or correction of, your personal information must be made in writing, specifying the information that you are seeking to access or correct.
We will ordinarily grant you access to personal information unless:
We reserve the right to charge a reasonable fee for providing access to the personal information, but not for making the application or correcting personal information held by us. We may withhold access to the personal information until the fee is paid.
If you are of the view that your personal information requires correction, you should contact the Compliance Officer listed below.
Global Health is committed to following the Australian Privacy Principles as required by the Privacy Act 1988 (Cth).
For more information on the Australian Privacy Principles please refer to The Office of the Australian Information Commissioner at: http://www.oaic.gov.au.
We take complaints very seriously and ask that you provide a written explanation of your complaint. We will investigate your complaint and respond shortly after receiving it.
Enquiries and complaints may be made to:
Contact: Compliance Officer
Telephone: +61 3 9675 0600
You can also make complaints to the Office of the Australian Information Commissioner at http://www.oaic.gov.au.
We endeavour to provide convenient and functional Sites, but we do not guarantee that the Content will be error free or that the Sites or the server(s) that operate(s) them are free of viruses or other harmful components. If your use of our Sites results in the need for servicing or replacing property, material, equipment or data, we will not be responsible for such costs. Without limiting the above provisions, everything on our Sites is provided to you “as is” and “as available” without warranty or condition of any kind, either expressed or implied, including, but not limited to, any implied warranties of merchantability, fitness for a particular purpose, or non-infringement of intellectual property rights/laws or any other laws or third party rights.